All Systems Operational

About This Site

Welcome to Retool’s status page. This page primarily reports incidents affecting Retool Cloud. Some components may also impact self-hosted (on-premise) deployments, which will be noted accordingly.

Uptime over the past 90 days. View historical uptime.
Web Application and APIs Operational
90 days ago
99.11 % uptime
Today
Infrastructure Operational
90 days ago
99.11 % uptime
Today
Workflows Operational
90 days ago
99.96 % uptime
Today
Resource Queries Operational
90 days ago
99.73 % uptime
Today
License server Operational
90 days ago
100.0 % uptime
Today
Email Server Operational
90 days ago
100.0 % uptime
Today
RetoolDB Operational
90 days ago
99.97 % uptime
Today
Retool-managed Temporal (via Temporal.io) Operational
90 days ago
99.97 % uptime
Today
Source Control Operational
90 days ago
100.0 % uptime
Today
Audit Trails Operational
90 days ago
100.0 % uptime
Today
Self Hosted On-Premise Operational
90 days ago
100.0 % uptime
Today
Assist Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2026

No incidents reported today.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026
Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal
Resolved - This incident has been resolved.
May 12, 14:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 14:06 UTC
Investigating - We are currently investigating this issue.
May 12, 13:14 UTC
Issue with MotherDuck Resources
Resolved - MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 11, 2026. We apologize for the disruption.
May 12, 03:07 UTC
Investigating - We're investigating an issue with our MotherDuck integration for Cloud orgs
May 11, 23:50 UTC
May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026
Motherduck Resource disabled for investigation
Resolved - MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 8, 2026. We apologize for the disruption.
May 9, 08:43 UTC
Investigating - We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.
May 8, 19:06 UTC
May 8, 2026
Workflows with custom npm libraries failing to install
Resolved - This incident has been resolved. Self-hosted customers should update to 3.300.28-stable or 3.334.12-stable for the fix.
May 8, 22:33 UTC
Monitoring - A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.
May 8, 18:15 UTC
Identified - We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers.

A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.
May 8, 17:03 UTC
Front-end assets from retool-edge.com failing to load for some customers
Resolved - All affected ISPs have confirmed that retool-edge.com is no longer being blocked. This incident is now resolved. Thank you for your patience.
May 8, 15:38 UTC
Update - We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved.
May 8, 00:26 UTC
Monitoring - We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available.
May 7, 18:47 UTC
Update - TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed.
May 6, 20:51 UTC
Update - Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful.

If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of your DNS settings.

We are continuing to work with ISPs to unblock the domain and will provide updates as we have them.
May 6, 16:23 UTC
Update - While we work on removing the ISP blocks, here is a workaround.

You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).

Mac:
1. System Settings → Network → select your connection → Details
2. Click the DNS tab
3. Add 1.1.1.1 or another trusted DNS resolver
4. Click OK

Windows 11:
1. Settings → Network & Internet → select your connection (WiFi or Ethernet)
2. Scroll down to DNS server assignment → click Edit
3. Change to Manual, toggle on IPv4, enter 1.1.1.1 or another trusted DNS resolver
4. Click Save

If you are not familiar with making these changes or your devices are managed by your organization, please reach out to your IT or infrastructure team for assistance.

We are actively working to resolve the underlying issue. We will provide updates as we have them.
May 6, 01:52 UTC
Identified - We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision).

We are actively working to remove the block.
May 6, 00:41 UTC
Investigating - We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com
May 5, 23:59 UTC
May 7, 2026
May 6, 2026
May 5, 2026
May 4, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage