Page Freezing on App Load

Incident Report for Retool

Resolved

We rolled back cloud and the issue has been resolved.

Posted Nov 06, 2023 - 15:47 UTC

Investigating

We are currently investigating an issue causing freezing/unresponsiveness on app load. This seems to be affecting users on Chrome with hardware acceleration. As a workaround for the time being, try using another browser or disabling 'hardware acceleration' in Chrome.

Posted Nov 06, 2023 - 11:29 UTC

This incident affected: Web Application and APIs.